Objects
Dean, Alison, Rainnie, Al. Ashgate; 2005. Symbolic analysts in the new economy: call centres in less favoured regions.
Dean, Alison M., Rainnie, Al. Emerald Group Publishing; 2009. Frontline employees' views on organizational factors that affect the delivery of service quality in call centers.
Rainnie, Al, Barrett, Rowena, Burgess, John, Connell, Julia. Sage Publications; 2008. Introduction: call centres, the networked economy and the value chain.